Privacy Policy

1. What this Policy covers

We at ClabPix want you to understand what information we collect, and how we use and share it. That’s why we encourage you to read this Privacy Policy. This helps you use the app in the way that’s right for you.

Below we explain how we collect, use, share and retain information, and what rights you have. Each section is written in plain language, with examples, so our practices are easy to check against what you see in the app.

It’s important to us that you know how to control your privacy, so we also show you where you can manage your information in the app’s own settings.

2. What information do we collect?

What we collect depends on how you use the app. Publishing a reel and browsing the Popular feed leave different traces. We try to keep each category as small as the feature allows.

Here’s the information we collect:

• Account details you provide at sign-up — a phone number or email address, a username, and a password, or a Google or Apple sign-in. If you sign in by phone, we send a one-time code to verify the number; the code is short-lived and is never stored in readable form.
• Profile information you choose to add — display name, bio, profile photo, cover image, city, website, date of birth, gender, and the public contact details or social links you put on your profile. Profile photos and covers are held for review before they appear.
• Content you upload and its metadata — videos and their thumbnails, captions, hashtags, the sound attached to a reel, photos in your gallery, marketplace listings, and comments you write.
• Activity data — the reels you watch and for how long, reactions, follows, bookmarks, searches, and the profiles you visit. Watch time matters because a view only counts towards creator earnings after the minimum watch time shown in the app.
• Approximate location, but only if you use People Nearby — the app sends your latitude and longitude when you open that screen, and we keep the most recent position on your profile record so the feature can work.
• Device and diagnostic information — a push notification token, your IP address, the app and device identification your app sends with each request, and server and error logs.
• Transaction records — your wallet balance, earnings credited for valid views, referral rewards, and payments for the platform fee or a verification badge. Card, UPI and netbanking details are handled by our payment provider and are never stored by us.
• Safety records — reports you make about content or accounts, accounts you block, and support tickets you send us.

3. How do we use your information?

We use your information to operate the app and for nothing incompatible with that. Some of it is processed automatically by our systems; in a few cases, described below, a person reviews it.

Here are the ways we use your information:

4. How do we share information with third parties?

We don’t sell any of your information to anyone and we never will. We share it only where a feature needs it, and only with providers under contract to use it for that purpose alone. The categories are:

• Cloud hosting and media storage, which hold uploaded video, images and the database.
• A content delivery network, which serves your reels and images to viewers.
• SMS delivery, for the one-time codes used to verify a phone number.
• Push notification delivery.
• Payment processing, for the platform fee and verification badge.
• Email delivery, for verification and account messages.
• Server logging and error monitoring, which hold request logs for a short retention period.

Other people in the app see whatever your privacy settings allow — your public reels, your profile, your comments, and your marketplace listings.

5. Permissions on your device

Each permission is requested only when you first use the feature that needs it, and the app keeps working — with that feature unavailable — if you decline. You can change any of them later in your device settings.

6. How can you manage or delete your information?

The app’s settings are the fastest route. You can choose who may comment on your reels and who may see your videos, photos, likes, friends, age and gender; turn ghost mode on so your profile visits are not recorded; clear your list of profile visitors; block or unblock any account from its profile or from your blacklist; switch off any category of push notification; make a reel private or unpublish it; edit or delete your profile details; and deactivate your account, which takes your profile and reels out of the app while letting you return later.

You can also ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it outright rather than deactivate. Write to us using the contact page and we will respond within the period the applicable law allows.

7. How long do we keep your information for?

We keep information for as long as your account is active, and after that only for as long as we have a reason to. Here’s what we consider when we decide:

• Whether we need it to operate the app — we keep your account record for as long as the account exists.
• What the feature is and how it works — a one-time code lives for minutes, a reel lives until you delete it, and a deleted reel sits in Recently Deleted so you can restore it.
• Whether the law requires us to keep it — payment and earnings records are kept for tax and accounting purposes.
• Whether we need it to prevent harm, investigate breaches of these documents, or protect our rights, property or the platform — including a minimal record of accounts removed for serious safety violations, so that they cannot simply be recreated.

When you deactivate, your profile and reels stop being visible but are retained so you can restore them. When you ask for deletion, we remove your account and content from live systems, and from backups on our normal backup rotation. Server and access logs are kept for a short period and then discarded.

8. Children

The app is not intended for children. You must be at least 15 years old to create an account, and if you are under 18 you may only use the app with the consent of a parent or guardian, who is responsible for your use of it — including any payment made through the app.

If we learn that an account belongs to someone below the minimum age, we will remove it and delete the associated information. If you believe a child has an account, tell us through the contact page.

9. How will you know that this Policy has changed?

If we change this Policy we will update the date at the top of this page. For changes that materially affect how we use your information — including switching on a feature that collects something new — we will tell you in the app or by email before they take effect, so you have a chance to review them or close your account.